Privacy policy

Last updated: January 22, 2026

This Privacy Policy describes how Datchi USA (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, or make a purchase from datchiusa.com (the “Site”).

1) Personal Information We Collect

When you visit the Site, we may collect certain information about your device, your interaction with the Site, and information needed to process your purchases.

Information you provide to us

  • Contact details (name, email, phone number)
  • Shipping & billing address
  • Order details (items purchased, order history)
  • Any message you send us (customer support inquiries)

Automatically collected information

  • Device information (browser, IP address, time zone)
  • Site usage data (pages viewed, clicks, time spent)
  • Cookies and similar technologies (see “Cookies” section)

Payment information
Payments are processed by our payment providers (such as Shopify Payments, PayPal, Apple Pay, etc.). We do not store your full payment card details. Payment providers may collect payment information according to their own privacy policies.

2) How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders (payment, shipping, returns)
  • Communicate with you about your order, account, or support requests
  • Prevent fraud and improve Site security
  • Improve and optimize our Site and customer experience
  • Send marketing emails/SMS (only if you opt in; you can unsubscribe anytime)

3) Sharing Your Personal Information

We may share your information with trusted third parties to run our business, such as:

  • Shopify (website hosting and order processing)
  • Payment processors (to process your payment)
  • Shipping carriers (to deliver your order)
  • Analytics and marketing tools (to understand performance and improve ads)

We may also share information when required to comply with laws/regulations or respond to lawful requests.

4) Cookies

We use cookies to power the Site, remember your preferences, provide analytics, and help with marketing. You can control cookies through your browser settings. Disabling cookies may affect some Site features.

5) Marketing Messages

If you opt in to marketing, we may send promotional emails or messages. You can unsubscribe at any time using the link in the email or by contacting us.

6) Your Rights (Depending on Where You Live)

Depending on your location, you may have rights to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Object to certain processing or opt out of marketing
  • Request a copy of your information (data portability)

To exercise these rights, contact us using the information below.

California residents (CCPA/CPRA):
You may have the right to request access/deletion and to opt out of “sharing” for targeted advertising (if applicable). We do not sell personal information.

7) Data Retention

We keep personal information as long as needed to fulfill orders, provide support, comply with legal obligations, and resolve disputes.

8) Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children.

9) Changes to This Policy

We may update this policy to reflect changes to our practices or for legal reasons. Updates will be posted on this page with a revised “Last updated” date.

10) Contact Us

For questions or privacy requests, contact:
Email: info@datchiusa.com
Business name: Datchi LLC
Website: datchiusa.com