Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with original packaging, and accompanied by a receipt or proof of purchase.
To start a return, please contact us at info@datchiusa.com.
If your return is approved, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Return address:
DATCHI USA
2857 South Ct
Palo Alto, CA 94306
United States
You can always contact us at info@datchiusa.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
- perishable goods
- custom or personalized products
- personal care goods
- hazardous materials
- flammable liquids or gases
- sale items
- gift cards
If you have questions about whether your item is eligible for return, please contact us at info@datchiusa.com before sending it back.
Exchanges
The fastest way to get the item you want is to return the original item first. Once your return is approved, you can place a new order separately.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at info@datchiusa.com.